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Community Care Durham’s Transportation Services provide a great solution when you are unable to use public transportation because of needs related to aging, physical and/or mental health, and when friends or relatives are not available to help you.


Depending On Your Needs, These are the Types of Transportation Services Available for You:

Paid Services

Accessible Transportation Service

Accessible Transportation Service is for clients with mobility concerns that require assistance. Our service provides wheelchair accessible vans driven by Community Care Durham (CCD) staff to transport clients with mobility issues. CCD staff can push the client up the ramp, secure the wheelchair and bring the client down the ramp. The client must be able to wheel themselves to the ramp or have a caregiver do so. If they cannot travel alone, they must travel with an escort. Staff are licensed to drive in Ontario and undergo rigorous training and screening before completing a thorough onboarding process.

Cost: $0.55 per km

Assisted Transportation Service

Assisted Transportation Service is for clients who require the assistance of a Personal Support Worker to accompany them to and from a medical appointment and have mobility or other related challenges.

Assisted Transportation Service is suitable for any client who is frail, has special needs, or has needs related to aging or disability; and requires PSW support with mobility or with activities of daily living (meal preparation, personal care, dressing, homemaking, etc.).

This service is provided by certified Personal Support Workers with experience driving clients and the training needed to prepare them for most situations – including First Aid, CPR (Level C), safe lifts and transfers, and safe oxygen handling, among others.

This service is only available for OHIP-funded medical appointments within Durham Region, such as day surgery, including colonoscopy and cataract appointments.

Cost: $35.00 flat fee in addition to the $0.55 per km rate

Volunteer Drivers

Volunteer Driver Transportation Service is for clients who can transfer in and out of a vehicle independently or with light assistance. Volunteers will load a walker.

Volunteer Driver Transportation service provides clients with rides to and from essential destinations. Volunteer Drivers are licensed to drive in Ontario, carry their own insurance and are screened through CCD’s volunteer recruitment process.

Cost: $14.00 minimum/$0.55 per km

Volunteer drivers do not receive payment for their time – this is their generous gift to the community. A per kilometre or flat rate reimbursement is charged for drivers’ out of pocket expenses such as fuel, insurance, and vehicle maintenance.

  • The fee is doubled when the length of the appointment exceeds three (3) hours.
  • Fees for extra stops: $2.00 flat fee ( 2 stop maximum, no longer than 15 minutes total).
  • The client is responsible to pay the exact fee in cash at the end of the ride.
  • The client is responsible to pay any applicable parking fees in cash at the time of the drive.
  • Cheques are not accepted. Please no tips/tipping.

All rides must be booked through Community Care Durham. Community Care Durham assumes no liability or responsibility for services undertaken or arranged without the knowledge or approval of the local office.

Clients must have a pathway from their door to the vehicle that is safe and free from obstacles and hazards, and free from ice and snow during the winter months. If the walkway or entryway are unsafe for the staff or client, staff may be unable to complete the service as required.

The client is responsible for parking fees, to be paid in cash at the time of the appointment.

Our fleet of accessible vans will get you to your appointment as scheduled, however for the return trip, please allow a 30-minute window for pick up.


The cost varies by the type of transportation service required. One family member or friend is welcome to ride along with you at no additional cost in order to accompany you to your destination.

Where Is Transportation Offered

Rides can take place within Durham Region, to neighbouring communities, or across the Greater Toronto Area.

How Can I Book a Transportation Service

To register for the Transportation service, please visit Request Service or call 1-888-255-6680.

Want to request a ride? Please fill out the Transportation Request Form by clicking the button below.

Transportation Request Form

Learn More

CCD’s Transportation Team can connect clients with the other integrated community support services offered by Community Care Durham and our partners, to help support people to live independently in their own homes.

If you would like to receive more information about CCD services, please call us at 1-888-255-6680 or contact the Community Care Durham office nearest you.

Click the link below to download the Transportation Fact Sheet for all you need to know about accessing this service.

Transportation Fact Sheet
Transportation Client

CCD’s transportation services help me remain independent and connected with the community.

Transportation Client

Access to Primary Care is an excellent service, the PSWs are always so willing to help me with my walker and ensure I am able to get to my Doctor’s appointment on time.

Transportation Client

The program is so helpful to us as a family. We are not always able to take mom to her appointments and we know that we can rely on the Transportation program to get mom safely to her where she needs to go.

To book an appointment with a Central Intake Coordinator to request this service, please contact us: