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Quality / Performance

Quality / Performance

Community Care Durham is committed to continuous quality improvement and performance monitoring in order to improve the quality of care provided to our clients and to enhance both the employee and volunteer experience.

Our Balanced Scorecard monitors and reports CCD’s Quality and Performance in four key areas - Client Services, Financial Health, Organizational Culture and Client Satisfaction.


CCD is continuing to keep clients, caregivers, staff and volunteers safe during the COVID-19 response. CCD has in-house health and safety resources, extensive quality and safety oversight and a stable supply of Personal Protective Equipment (PPE)

Annual Client Satisfaction Survey

The results of our 2021 Annual Client Satisfaction Survey are in. Click to read the full report.

The results of our 2020 Annual Client Satisfaction Survey are in. Click to read the full report.


CCD’s Incident Reporting Program reports on and analyses incidents in order to identify opportunities to improve quality and safety and embed them in CCD’s culture.


CCD’s Accreditation journey reaches a milestone this spring.


CCD conducts regular client and employee surveys to identify best practices and opportunities to enhance our services levels

Service Volumes

  • Over 1,122 people attended COPE Mental Health groups in November.
  • CCD Personal Support Workers provided 12,475 hours of care in November.
  • The resumption of online Exercise and Falls Prevention classes supported 94 clients in November and 105 clients in December.


The community strongly supported our Annual Fundraising Campaign.

Tell Us How We’re Doing