Community Care Durham is committed to continuous quality improvement and performance monitoring in order to improve the quality of care provided to our clients and to enhance both the employee and volunteer experience.
Our Balanced Scorecard monitors and reports CCD’s Quality and Performance in four key areas - Client Services, Financial Health, Organizational Culture and Client Satisfaction.
CCD is continuing to keep clients, caregivers, staff and volunteers safe during the COVID-19 response. CCD has in-house health and safety resources, extensive quality and safety oversight and a stable supply of Personal Protective Equipment (PPE)
Annual Client Satisfaction Survey
The results of our 2021 Annual Client Satisfaction Survey are in. Click to read the full report.
The results of our 2020 Annual Client Satisfaction Survey are in. Click to read the full report.
Safety
CCD’s Incident Reporting Program reports on and analyses incidents in order to identify opportunities to improve quality and safety and embed them in CCD’s culture.
Accreditation
CCD’s Accreditation journey reaches a milestone this spring.
Engagement
CCD conducts regular client and employee surveys to identify best practices and opportunities to enhance our services levels
Service Volumes
- 15,042 group participants took part in COPE Mental Health groups last year.
- CCD Personal Support Workers provided 115,608 hours of care for clients.
- Our Exercise and Falls Prevention classes supported 41,879 clients last year.
Finances
The community strongly supported our Annual Fundraising Campaign.
