COVID-19 Update
All CCD programs and vital services continue to help our clients remain safely at home.

Telephone Reassurance

Telephone Reassurance

This service is ideal for anyone who is not able to leave their own home, socially isolated or lacking caregiver support.

We can help!

While the world is embracing a new normal, Telephone Reassurance provides peace of mind for clients and their loved ones with a social phone call without face-to-face interactions.  This can be a daily check on their well being and provide a social interaction by a volunteer.

Please note:

Telephone Reassurance service is ongoing.

Telephone Reassurance

How long are the calls?

Telephone Reassurance calls may last between 5-7 minutes or longer depending on the nature of the call. Calls that are more social in nature tend to last longer. Calls that are a daily check in on someone’s well being are more frequent, and are shorter in length. Security calls are intended for check-ins and follow a different protocol than social calls. If a client does not answer, volunteers are to advise the office, and staff members follow up with the emergency contact on file. This is ideal for caregivers who may live far away from their loved ones and seek extra safety measures.


There is no charge for this service.

When are the calls made?

Telephone Reassurance calls can be made any time during the day, 7 days a week, depending on the needs of the client and the availability of the volunteer. Calls are made at a mutually agreed upon time.

Who makes Telephone Reassurance calls?

Volunteers call clients on an agreed upon day and time. Clients receive weekly calls from the same volunteer on the assigned day, or daily from our team of telephone reassurance volunteers. This creates a rapport and consistency. When a volunteer is absent, and unable to make the call, the volunteer will inform for the client and the client will receive a call when the volunteer returns. For prolonged absences, the client may be re-matched with another volunteer.

How can I register for the Telephone Reassurance service?

To register for the Telephone Reassurance service, please call 1-888-255-6680 or complete the online referral form found at Request Service.

Learn More

CCD’s Telephone Reassurance team can connect clients with the other integrated community support services offered by Community Care Durham and our partners to support people to live independently in their own homes.

  • If you would like to receive more information about CCD services, please call us at 1-888-255-6680 or contact a Community Care Durham office nearest you.
  • To download a Telephone Reassurance fact sheet, please click on the link below:
Telephone Reassurance Fact Sheet
Telephone Reassurance Client

I have been using the service for years. Everyone has been so nice and so concerned about how I am. If I was in the hospital they call me and leave messages inquiring if I am doing okay. You cannot find better people. It really makes a difference in my day as I don’t get many calls and don’t speak to a lot of people. It makes all the difference the world. That is why I have been using this service for all this time. It is the only contact I have with the outside world.

Telephone Reassurance Client

I have a volunteer call me once a week from Community Care. It is a reassurance call. The volunteer I have is amazing. I always look forward to his call. No matter how low I am feeling, he always knows how to make me smile and laugh.

Telephone Reassurance Client

I am so grateful especially during this time that I can count on a friendly call from a volunteer at CCD.

To book an appointment with a Central Intake Coordinator to request this service, please contact us:

We need your support

The need for Community Care Durham's Meals on Wheels and Community Food Box programs continues to grow. With your support, we can ensure that our clients – your neighbours in Durham – have access to healthy and affordable food. Help us spread a feeling of joy and hope to those in your community who struggle with food security.