Communication is a vital part of our client and care partner experience. We need to hear from them to ensure we address their concerns and to hear about what we’re doing right.

Clients and their care partners currently let us know their thoughts in-person, over the phone, or in writing through a letter or quick email. Now we have another option for them to use through a new Feedback page on our website: www.communitycaredurham.on.ca. The button is called Feedback and can be accessed is in the grey bar at the top of the home page.

CCD believes that feedback, both positive and negative, is an opportunity for the organization to learn, grow and continuously improve in the delivery of services to their clients and their care partners.

CCD welcomes this feedback and commits to doing its best to resolve concerns in an expeditious manner that is respectful, compassionate, and considerate of the needs of the person providing the feedback, within the limits of its resources.

All compliments and complaints are monitored through CCD’s Incident Management System. Appropriate follow-up for feedback is completed by program supervisors, managers, members of the Quality & Standards team, and through the Senior Management Team. Complaints that are categorized as severe or where client harm has occurred will be escalated to the appropriate member of the Senior Management Team and Board of Directors.

To access CCD’s Feedback Page located on the website, please visit: www.communitycaredurham.on.ca/feedback/